💎 Store Policy — BStones | Brazilian Stones

1. About the Brand
BStones – Brazilian Stones is a brand specializing in fine costume jewelry with natural stones, inspired by the beauty and diversity of Brazil.
We work with original designs, high-quality materials, and premium finishes, highlighting the brilliance and authenticity of each stone.

2. Wholesale Sales Policy
2.1. General Conditions

• Wholesale sales are aimed at retailers, resellers, and professionals in the accessories and costume jewelry industry.

• The minimum order quantity for wholesale will be provided at the time of quotation or as per the current catalog.

• Prior registration and up-to-date business information are required.

2.2. Payment Methods

• We accept payment via PIX, bank transfer, or credit card (subject to approval).

• Special terms and deadlines can be negotiated based on purchase volume.

2.3. Deadlines and Deliveries

• Production and shipping times may vary depending on the availability of natural stones and the current collection.

• We ship throughout Brazil via courier or postal service, with shipping costs borne by the buyer, except during promotional campaigns.

2.4. Exchanges and Warranty

• Products with manufacturing defects can be exchanged within 30 days of receipt.

• We do not accept returns due to misuse, natural oxidation, or contact with chemicals.

3. International Sales Policy
3.1. Destinations
BStones offers international shipping services with prior quotation for Latin America, North America, and Europe.
3.2. Terms of Sale

• Prices are quoted in US dollars (USD) or euros (EUR), depending on the destination country.

• The customer is responsible for import taxes, customs duties, and local charges.

• Shipping is done via FedEx, DHL, or international postal service (EMS), with full tracking.

3.3. Deadlines

• Delivery times can vary from 10 to 30 business days, depending on the country and customs procedures.

4. Sales through Marketplaces
4.1. Official Platforms
BStones also sells its products through partner marketplaces, guaranteeing the same quality and origin as products sold directly.
4.2. Pricing Policy

• Prices may vary depending on each platform's commercial policy.

• Campaigns and discounts offered on marketplaces are not necessarily applicable to direct sales from the brand.

4.3. Deliveries and Exchanges

• Deliveries and exchanges made through the marketplace are subject to the policies of the platform where the purchase was made.

• BStones guarantees the authenticity of all items sold through its official channels.

5. Warranty and Care of Parts

• All our costume jewelry comes with a 1-year warranty against manufacturing defects.

• We recommend avoiding contact with perfumes, creams, seawater, and chemicals.

• Store your pieces separately to avoid scratches and friction between the stones.

6. Customer Service
📧 Email: bstones.online@gmail.com.br
📧 Email: b2b@bstones.com.br
📞 WhatsApp: +55 (11) 914212120
🌐 Official website: www.bstones.com.br
Business hours: Monday to Friday, from 9 am to 6 pm (Brasilia time).